Privacy Policy
How we handle and protect your personal information.
Last updated: January 2024
At glittering-carrier, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal information when you use our website or engage with our services.
Information We Collect
Information You Provide Directly
When you contact us, book a consultation, or engage our services, you may provide us with:
- Contact details including name, email address, and postal address
- Financial information relevant to the services you have requested
- Employment and income details where necessary for financial planning
- Any other information you choose to share with us
Information Collected Automatically
When you visit our website, we may automatically collect:
- Technical data such as IP address, browser type, and operating system
- Information about how you navigate our website
- Cookie data as described in our Cookies Policy
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver the services you have requested
- To communicate with you about your enquiries and appointments
- To improve our website and services based on user behaviour
- To comply with legal and regulatory obligations
- To protect our legitimate business interests
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: Processing necessary to fulfil our contractual obligations to you
- Consent: Where you have given clear consent for specific processing activities
- Legitimate interests: Processing necessary for our legitimate business purposes, provided these do not override your rights
- Legal obligation: Processing required to comply with applicable laws
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Professional advisers and service providers who assist in delivering our services
- Regulatory bodies when required by law
- Third parties in connection with a business transfer or merger
Any third parties with whom we share data are required to maintain appropriate security measures and use your information only for specified purposes.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Active client records: For the duration of our professional relationship plus seven years
- Enquiry records: For two years from the date of contact if no service is engaged
- Website analytics data: For twenty-six months
After these periods, data is securely deleted or anonymised unless longer retention is required by law.
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls limiting who can view sensitive information
- Regular security assessments and updates
- Staff training on data protection practices
Your Rights
Under data protection law, you have rights including:
- Access: The right to request copies of your personal data
- Rectification: The right to request correction of inaccurate data
- Erasure: The right to request deletion of your data in certain circumstances
- Restriction: The right to request limitation of processing
- Portability: The right to receive your data in a structured, machine-readable format
- Objection: The right to object to certain types of processing
To exercise any of these rights, please contact us using the details below.
International Transfers
Your personal data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this privacy policy from time to time. Significant changes will be communicated through our website or directly to clients where appropriate. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us:
Email: [email protected]
Address: 47 Colmore Row, Birmingham, B3 2BS, United Kingdom
Complaints
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.